Terms and Conditions

Introduction

The website wordissimo.co.uk (hereby referred to as the ‘website’) is the property of Wordissimo (UK). The terms ‘Wordissimo’, ‘we’, ‘us’, and ‘our’ refer to the company Wordissimo (UK).

The terms ‘user(s)’, ‘customer(s)’, and ‘you’ refer to you as the client of our website and services.

The terms ‘proofreader(s)’, ‘proofreading expert(s)’, ‘editor(s)’, and ‘copy editor(s)’ refer to our partners offering such services to you through our website.

The terms ‘document(s)’ and ‘work product’ refer to the text that you have submitted to us for servicing.

The term ‘proofreading’ includes ‘editing’, ‘writing’, ‘copy editing’, and ‘translating’ as services that we offer our users.

Wordissimo and its affiliates provide their services to you subject to the following conditions. By using this website and/or registering a user account, you agree to comply with and are bound by the following terms and conditions. This, coupled with the privacy policy, makes up the overall agreement between Wordissimo. and its users. In addition, when you use any current or future Wordissimo service(s), or visit or purchase from any business affiliated with Wordissimo, whether or not it is included on this website, you will also be subject to the guidelines and conditions applicable to such service(s) or business.

Please note that this contains provisions that may limit your rights, such as under the section entitled ‘Liability and Warranties’.

Wordissimo reserves the right to amend these terms by updating this page without notice. Wordissimo will make reasonable efforts to ensure its customers are aware of any such amendments. However, the onus is on you to regularly check the Terms and Conditions. These terms were last updated on 1 October 2019.

In confirming that you engage Wordissimo to undertake a project, you agree to these terms and conditions of service in their entirety and without exception.

Copyright

Users who submit work product to this website for a service retain the copyright over such work product. Wordissimo does not claim the rights of any work product by virtue of supplying its services. Amendments resulting from proofreading made via the services delivered by Wordissimo become the copyright of the user. The amendments that Wordissimo makes to work product are advice only. It is the user’s responsibility to accept, reject, or further amend such amendments. Content of any finished work product is therefore entirely the responsibility of the user or other persons to whom the author delegates, licenses, or otherwise assigns control over his or her work product. The user is solely responsible for any obscenity, blasphemy, racism, plagiarism, or reproduction of copyrighted material.

You represent and warrant that you own or otherwise control all of the rights to the work product that you submit for service; that the work product is accurate; that use of the work product you supply does not violate this policy and will not cause injury or offence to any person or entity; and that you will indemnify Wordissimo and/or its affiliates for all claims resulting from any work product you supply.

Wordissimo has the right but not the obligation to monitor and refuse any activity or content for any reason in its sole discretion. Wordissimo takes no responsibility and assumes no liability for any work product submitted by you or any third party.

Services

Our proofreading experts work from a standardised set of guidelines that describe in detail the process that all services should meet. Users are welcome to provide notes to our proofreading experts to meet certain specific criteria that the user wishes to achieve; however, if the request is not consistent with our internal guidelines set out below, then they will not be fulfilled.

Our standard guidelines are as follows:

Proofreading

  • A full check for grammar, spelling, and punctuation.
  • Typo removal.
  • Removal of any inconsistencies in the text (capitalisation, abbreviations).
  • Amendments of repetition
  • Check that tone is appropriate for the context and provide feedback.
  • Review of syntax and word selection.

Editing

(Please note that this service may not be available for some documents.  We would advise you of this at the point of quotation, if applicable).

As well as our standard proofreading, we will:

  • Revising sentences to make them clear and concise.
  • Restructuring passages to ensure fluidity and continuity.
  • Editing text to change or adapt its tone.
  • Engineering end-to-end quality of writing.
  • Providing feedback and writing suggestions in detailed comments

Final Checks

A final review of:

  • Grammar, spelling, and punctuation.
  • Typos and removal.

Translations

  • Full translation of the appropriate French or German text into English.
  • All translations will reflect the appropriate syntax, tone, style and context of the original document.

Bespoke drafting

The services for bespoke drafting will be agreed on a case-by-case basis with the customer.

Refunds

Wordissimo maintains a fair and simple refund policy. The first step in any refund request would be to email us at the Wordissimo service email address (this will be contained in service correspondence).  From there, we will assess your request If accepted by us, the remedies will be either a full refund, or a partial refund, depending on the nature of the refund request. We will investigate issues that are notified to us within 7 days from the point of completion. Cases outside of this will be dealt with on a case-by-case basis.

Refunds may take five working days to process. Therefore, please allow that time to elapse before the money paid is back into your bank account or card balance.

If the order has been placed by mistake, the user must contact us at the earliest opportunity, as we will not be able to provide a full refund if one of our proofreading experts has begun servicing the document.

  • If the user has made duplicate purchases in error, we will provide a full refund for the duplicate orders.
  • If several services have been ordered, but some were by mistake, or are no longer required, we will be happy to refund you in full for those additional services minus a £10 administration fee. If our proofreading expert has partly completed the service that has been requested for a refund, we will calculate the refundable amount.
  • If we have delivered a sub-standard service, we will work with you to agree an agreeable credit or refund amount.

Electronic Communications

When visiting our website or sending email(s) to us, you are communicating with us electronically; therefore, you consent to receive electronic communications from us. We may communicate with you via email or by posting notices on this website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Licence and Site Access

We grant you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify any portion of it except with our express written consent. This licence does not include any resale or commercial use of this site or its contents; any collection and use of any service listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data-gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or utilise framing techniques to endorse any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Wordissimo and our affiliates without our express written consent. You may not reproduce any image or depiction of this site as it might be rendered by a web browser or otherwise without our express written consent. You may not use any meta tags or any other hidden text utilising our name or trademarks without our express written consent. Any unauthorised use terminates the permission or licence granted by us. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to our website so long as the link does not portray us, our affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any of our logos or other proprietary graphic or trademark as part of the link without our express written consent.

Liability and Warranties

Wordissimo will not be liable for any loss or damage, including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website or review or proofreading of work product.

Wordissimo takes no responsibility for, and will not be liable for, its website being temporarily unavailable due to technical issues beyond our control. It is the user’s responsibility to safeguard any original work product sent to Wordissimo. Wordissimo does accept responsibility for the content of any work product submitted for editing. Wordissimo is also not responsible or liable for infringement of copyright, or any defamation or other loss or damage as a result of work product that has been edited.

Where plagiarism or discrimination are alleged to be present subsequent to the acceptance of a document, we reserve the right to cease proofreading and the customer will be alerted as to this allegation if not aware and may be charged for work undertaken prior to the notification of such allegation. Wordissimo shall be under no obligation to investigate any third-party allegations of this nature and may act entirely within its own discretion as to proceeding with editing the relevant work product. If a customer is entitled to a refund in such circumstances, it (minus any costs incurred through administration and editing) will be paid to the customer.

Prior to using our services, student users should check their academic establishment’s rules and regulations. Wordissimo is not liable for any damages related to the use of the proofreading process, or any errors or inaccuracies that may appear on the website or in work product that has been subjected to the proofreading process.

While we endeavour to ensure that any electronic files originating at this site are free of known computer viruses, we provide no warranty or guarantee that files are virus free, and we are not able to provide any assurances with respect to e-mails or attachments that may have originated with third parties.

If you are dissatisfied with Wordissimo’s service, your sole and exclusive remedy is to discontinue using Wordissimo’s services. In no event is Wordissimo liable for damages in excess of the amount paid by a user for the service in question.

If you do not provide accurate contact information, or if you do not respond promptly if we require further information, we cannot be responsible for delays in providing the service to you.

If Wordissimo provides access to user accounts and you sign up for that service, you will create an account, a logon ID and password. It is your responsibility to protect that information, including, without limitation, to use effective passwords that are not easily guessed or discoverable, and to keep logon IDs and passwords confidential. You are responsible for any activity that occurs under your logon ID. You will advise Wordissimo immediately if you discover any compromise of your passwords or suspect unauthorised use of the site using your identity.

Quotes and Payment

All users are eligible for a free initial quote. This quote will be provided with the current website prices at the time of its provision. Unless specifically guaranteed in writing, prices may change between the time the quote is issued and when the work is undertaken. Pricing is in most cases driven by the word count of the work product. All services carry a minimum price regardless of the word count.

For proofreading, editing, and checking, this equates to the prevalent price equal to 1,000 words.

All services are quoted in Great British Pounds (GBP) unless otherwise stated. All users are required to pay for documents prior to any work being done on them. Payment must be in full unless otherwise agreed in writing by Wordissimo. All business users who are deemed eligible by Wordissimo will be provided a post-pay account, where documents can be paid for at the end of each calendar month. Unless otherwise agreed to in writing, payment is due when an invoice is rendered. Payments more than 30 days past due may be subject to administrative charges of up to £25 (GBP) and interest in accordance with the statutory interest rate (Late Payment of Commercial Debts [Interest] Act 1998 as amended and supplemented by the Late Payment of Commercial Debts Regulations 2002).

Wordissimo withholds the right to charge additional fees that result from inaccurate information being provided by a user. Any additional charges levied will be notified to the user.

Wordissimo strives to meet exact deadlines and prides itself on the prompt service provided. However, Wordissimo is not liable for any result from a delay in the service. In such an instance where a delay may be unavoidable, Wordissimo will make every effort to contact the customer and remedy the situation.

Additionally, Wordissimo is not liable for delays in any service provided due to unforeseen circumstances beyond its reasonable control. All dates and times provided for the delivery of the content are approximate and based on previous orders of the same size. Wordissimo cannot be held liable for any loss or damage caused by a later delivery time than the approximate one.

Right to Refuse Work

All work product submitted by the customer to Wordissimo should be accurate. The customer assumes all responsibility for any liability resulting in the falsification of personal information. Wordissimo reserves the right to refuse service to anyone whom we believe to have falsified personal details.

Wordissimo does not condone, nor is it ever involved in, plagiarism. Additionally, we reserve the right to decline any work that is believed to contain plagiarised content. Wordissimo reserves the right to refuse any document that advocates racism or discrimination, or is deemed hateful, threatening, abusive, or insulting, alongside any material which is in violation of national or international law.

Upon acceptance of the work product, we have the right to refuse the job if it does not meet the standard that makes it possible for the copy editor to complete the job. This also includes situations where our proofreading expert reasonably believes that he or she cannot carry out the job to an acceptable standard. If our proofreading expert refuses the job, you will be notified via email and your payment will be reimbursed minus any associated fees incurred.

Client’s Right to Refuse Work

If you are unhappy with any of the services we have provided to you, we will review your work by having it thoroughly checked by an additional proofreading expert to assess whether we have met our minimum service requirements for the services that you have ordered. All issues will be assessed to see if the refusal is substantiated or unsubstantiated. Any substantiated refusals due to poor service will be rectified on a case-by-case basis.

Termination of Contract and Service

If any or all the terms and conditions are violated by a customer, Wordissimo reserves the right to terminate all contractual and service obligations with the customer. A contract between the customer and Wordissimo commences as soon as payment is received. Furthermore, receipt of payment confirms the customer’s intention to initiate the servicing process. If a customer wishes to cancel any services provided by Wordissimo subsequent to payment, then they must contact us and a refund will be issued (minus any costs incurred through administration and service delivery). Wordissimo reserves the right to cancel any contract at our discretion for any reason without explanation.

Confidentiality

We take confidentiality very seriously. We acknowledge that our proofreading experts may be privy to confidential information in the form of sensitive or unpublished material. To ensure client confidentiality, all our proofreading experts are bound by our code of conduct, as well as our non-disclosure agreement.

Wordissimo keeps both original and edited documents with every order history, although you can delete all files stored after your order has been completed. Wordissimo will, however, maintain a record of the work completed.

Marketing Disclaimer

Wordissimo reserves the right to make ‘fair use’ of your logos, trademarks, and imagery for editorial content. Wordissimo will use the above in promotional, advertising, and marketing material. Wordissimo will only do this if you have submitted documents for or on behalf of an organisation.

Governing Law

This site and this agreement are governed by the laws of England and Wales, excluding any conflicts of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods. Any legal action against Wordissimo shall take place in the courts of England and Wales.

If any provision of this agreement shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.

Contact

For all questions, comments and inquiries, please contact our Customer Services team via our secure form here.