Data Privacy Statement

Our company name is Wordissimo (UK), trading online at www.wordissimo.co.uk

This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Your Data

As an individual, you have the right to request the data being collected here about you to be returned to you, provided there is a reasonable basis for your request. You are also able to request that your data be deleted, restricted or rectified. These are called Subject Access Requests (SAR) – where you, as the service user, are the data subject. If you wish to do so, please contact us via our secure form here. Wordissimo will then invoke our Subject Access Request process and you can expect to be contacted to begin that process.

Wordissimo operates in a professional manner in all areas, but when it comes to processing user data, your privacy and rights are paramount. To this end, we have a clear and precise SAR process; organisation, people and technology protocols are in place to ensure that only those who must have access to and process your data can do so. Furthermore, through ‘privacy by design’ we ensure that your data is only kept for a period of time that is necessary. Working with our partner organisations, the appropriate technological safeguards are in place, including physical and network access, data hosting locations and SLAs to help all parties in compliance.

Your data is being collected under the lawful basis of legitimate interest. Your information will be used only and solely for the purposes of processing your work request and for informing you of offers and matters of interest by Wordissimo. You may opt out of this at any time, by contacting us through our secure form here.

Data Privacy Agreement

By proceeding to use our services, you are agreeing with this privacy statement, and accordingly and consequently you confirm that Wordissimo can use your data in this way, for any and each stage of the work process. This may include, in certain scenarios, putting your data in other software applications (for example, anti-plagiarism tools). In these circumstances, your data is not being transmitted beyond the European Economic Area (EEA). In these circumstances, your data is only being used to deal with your work request.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What data do we collect?

Wordissimo collects the following data:

  • Personal identification information (Name, email address, phone number, etc.).
  • Documentation on which we work on your behalf, in order to provide services.

How do we collect your data?

You directly provide Wordissimo with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.
  • Provide feedback or make an enquiry via our form.

Wordissimo may also receive your data indirectly from the following sources:

  • PayPal

How will we use your data?

Wordissimo collects your data so that we can:

  • Process your order and manage your account.
  • Email you with special offers on other products and services we think you might like.

Wordissimo will NOT share your data with any partner companies so that they may offer you their products and services.

When Wordissimo processes your order, it may send your data to, and use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Wordissimo securely stores your data at Microsoft data centres.

Microsoft uses encryption technologies to protect Office 365 customer data in transit.

Data is in transit:

  • when a client machine communicates with an Office 365 server;
  • when an Office 365 server communicates with another Office 365 server; and
  • when an Office 365 server communicates with a non-Office 365 server (e.g., Exchange Online delivering email to a foreign email server).

Inter-datacentre communications between Office 365 servers takes place over TLS or IPsec, and all customer-facing servers negotiate a secure session using TLS with client machines (e.g., Exchange Online uses TLS 1.2 with 256-bit cipher strength is used (FIPS 140-2 Level 2-validated). (See Technical reference details about encryption in Office 365 for a list of TLS cipher suites supported by Office 365.) This applies to the protocols that are used by clients such as Outlook, Skype for Business, and Outlook on the web (e.g., HTTP, POP3, etc.).

The public certificates are issued by Microsoft IT SSL using SSLAdmin, an internal Microsoft tool to protect confidentiality of transmitted information. All certificates issued by Microsoft IT have a minimum of 2048 bits in length, and Webtrust compliance requires SSLAdmin to make sure that certificates are issued only to public IP addresses owned by Microsoft. Any IP addresses that fail to meet this criterion are routed through an exception process.

All implementation details such as the version of TLS being used, whether Forward Secrecy (FS) is enabled, the order of cipher suites, etc., are available publicly. One way to see these details is to use a third-party website, such as Qualys SSL Labs (www.ssllabs.com). Below are the links to automated test pages from Qualys that display information for the following services:

For Exchange Online Protection, URLs vary by tenant names; however, all customers can test Office 365 using microsoft-com.mail.protection.outlook.com.

Wordissimo will keep your assignment data for six months from completion of your assignment.

Wordissimo will keep your Personal identification information for twenty-four months from completion of your assignment.

Once this time period has expired, we will delete your data by through the available methods authorised by Microsoft using their tools for which we are licensed.  We will delete your data earlier on receipt of a specific request to do so.

Marketing

Wordissimo will send you information about products and services of ours that we think you might like, but will NOT do this for on behalf of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Wordissimo from contacting you for marketing purposes or giving your data to other members of the Wordissimo Group.

If you no longer wish to be contacted for marketing purposes, please contact us here via the secure form at our website.

What are your data protection rights?

Wordissimo would like to make sure you are fully aware of all your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Wordissimo for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Wordissimo correct any information you believe is inaccurate. You also have the right to request Wordissimo to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Wordissimo erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Wordissimo restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Wordissimo’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Wordissimo transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us here via the secure form at our website.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit allaboutcookies.org.

How do we use cookies?

Wordissimo uses cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in.
  • Understanding how you use our website.

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – Wordissimo uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – Wordissimo uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Wordissimo sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Wordissimo website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Wordissimo keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 1 October 2019.

How to contact us

If you have any questions about Wordissimo’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us here via the secure form at our website.

How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Wordissimo has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at https://ico.org.uk/global/contact-us .